Download our returns form here: RETURNS FORM

Clearly mark/show your order number on your returns form as well as the satchel containing your return item/s
We advise to ship with tracking and to be sure to keep a copy of the tracking number

Please note we cannot process returns on items we cannot identify who it came from.

AUSPOST RETURNS PORTAL  - For Australian Returns Only

 

Returns period

RETURNS OUTSIDE OF AUSTRALIA - must be received by us 28 days from receiving your parcel

AUSTRALIAN RETURNS must be received by us 14 days from receiving your parcel

Be sure to allow sufficient time for your returns to arrive to us within our returns period.

 

Returns Criteria

Please ensure your return item/s meet the following criteria below - returns will only be accepted when:

 

• Items are returned in original packaging including all tags attached (as you received it)
• Unworn (no perfume, no make-up stains and/or other signs of wear)
• Unwashed and/or Unsoiled
• Not damaged and/or Repaired

 

Sale items

Items purchased during any listed  SALE period-Will not be eligible for a refund. Returns will be issued with a store credit for the amount paid. Please contact us at hello@sonnelife.com for further assistance 

Please select your items carefully to avoid disappointment.
 

Return Postage

The cost of return shipping is at the customer’s expense. SonneLife will not be held responsible for any costs arising from the result in a returned item.

 

Exchanges

We no longer process returns for exchanges. You will still be able to return your purchase for another size, colour or for another product - We recommend to select the 110% store credit when filling out your returns form

 

Refund methods

Refunds can only be issued back to the credit card, PayPal or AfterPay account that the payment had originally come from.

Please select on your returns form either 100% refund or 110% store credit - if nothing is selected; a 110% store credit will be issued by default

Store credit (110%) - Store credits can be redeemed 3 times consecutively (4th store credit will be issued as 100% store credit for amount paid)
Once store credits are issued they cannot be redeemed for cash

 

Faulty & Missing items

If you believe item/s you've purchased is incorrect or missing - contact us immediately at hello@sonnelife.com - we ask to be contacted no later than 48 hours of receiving your order
All fault claims need to be made within 14 days of receiving your order - please email us with supporting images of the fault.
Major and minor faults will be processed in accordance to Australian Consumer Law

 

Returned items that have not met our terms

• A late/re-stocking fee of $10.00 aud (per item returned and/or per infringement) maybe offered. A notification will be sent before we deduct it from your refund/store credit amount if applicable
• Return items that do not meet our terms will be shipped back at your cost.

Our returns department has the right to refuse any returned item/s that have not met the conditions mentioned above.
The returned item WILL NOT be sent back to the consumer unless requested and a postage fee is paid

Our returns policy is in accordance with the Australian Consumer Law.

 

 

 

 

 

Definitions / Meanings:

"Currencies" - AUD (Australian Dollar) unless otherwise specified
"Sale Items" - means any of the following:

• Item/s purchased from our 'SALE' collection page
• Item/s purchased within a Sale / Discounted / Promotional period